Monzo’s guidelines for tone of voice, including a reference to “the curse of knowledge.”
Friday, April 13th, 2018
Wednesday, January 10th, 2018
Tuesday, January 9th, 2018
Peter looks into his crystal ball for 2018 and sees computers with eyes, computers with ears, and computers with brains.
Friday, December 8th, 2017
This 1993 article by Mark Weiser is relevant to our world today.
Take intelligent agents. The idea, as near as I can tell, is that the ideal computer should be like a human being, only more obedient. Anything so insidiously appealing should immediately give pause. Why should a computer be anything like a human being? Are airplanes like birds, typewriters like pens, alphabets like mouths, cars like horses? Are human interactions so free of trouble, misunderstanding, and ambiguity that they represent a desirable computer interface goal? Further, it takes a lot of time and attention to build and maintain a smoothly running team of people, even a pair of people. A computer I need to talk to, give commands to, or have a relationship with (much less be intimate with), is a computer that is too much the center of attention.
Monday, October 23rd, 2017
I love what Ben is doing with this single-serving site (similar to my design principles collection)—it’s a collection of handy links and resources around voice UI:
Designing a voice interface? Here’s a useful list of lists: as many guiding principles as we could find, all in one place. List compiled and edited by Ben Sauer @bensauer.
BONUS ITEM: Have him run a voice workshop for you!
Friday, September 8th, 2017
This article about a specific security flaw in voice-activated assistants raises a bigger issue:
User-friendliness is increasingly at odds with security.
This is something I’ve been thinking about for a while. “Don’t make me think” is a great mantra for user experience, but a terrible mantra for security.
Our web browsers easily and invisibly collect cookies, allowing marketers to follow us across the web. Our phones back up our photos and contacts to the cloud, tempting any focused hacker with a complete repository of our private lives. It’s as if every tacit deal we’ve made with easy-to-use technology has come with a hidden cost: our own personal vulnerability. This new voice command exploit is just the latest in a growing list of security holes caused by design, but it is, perhaps, the best example of Silicon Valley’s widespread disregard for security in the face of the new and shiny.
Monday, June 12th, 2017
The transcript of Josh’s fantastic talk on machine learning, voice, data, APIs, and all the other tools of algorithmic design:
The design and presentation of data is just as important as the underlying algorithm. Algorithmic interfaces are a huge part of our future, and getting their design right is critical—and very, very hard to do.
Josh put together ten design principles for conceiving, designing, and managing data-driven products. I’ve added them to my collection.
- Favor accuracy over speed
- Allow for ambiguity
- Add human judgment
- Advocate sunshine
- Embrace multiple systems
- Make it easy to contribute (accurate) data
- Root out bias and bad assumptions
- Give people control over their data
- Be loyal to the user
- Take responsibility
Tuesday, June 6th, 2017
A style guide for voice interfaces.
Tuesday, March 14th, 2017
Ellen goes through the principles behind the tone of voice on the new Clearleft site:
- Our clients are the heroes and heroines, we facilitate their journey.
- Speak as an individual doing whatever it is you love. Expose lovable details.
- Use the imperative, kill the “-ing”.
- Be evocative and paint the picture. Show don’t tell.
- Be a practical friend.
- Be inquisitive. Ask smart questions that need solving.
Wednesday, January 4th, 2017
Aaron documents how he posts to his website through his Amazon Echo. No interface left behind.
Wednesday, July 20th, 2016
Jason breaks down the myths of inputs being tied to device form factors. Instead, given the inherent uncertainty around input, the only sensible approach is progressive enhancement.
Now is the time to experiment with new forms of web input. The key is to build a baseline input experience that works everywhere and then progressively enhance to take advantage of new capabilities of devices if they are available.
Sunday, June 12th, 2016
Some interesting outcomes from testing gov.uk with blind users of touchscreen devices:
Rather than reading out the hierarchy of the page, some of the users navigated by moving their finger around to ‘discover’ content.
This was really interesting - traditionally good structure for screen readers is about order and hierarchy. But for these users, the physical placement on the screen was also really important (just as it is for sighted users).
Saturday, September 13th, 2014
Other days, other voices
There are no videos from this year’s dConstruct—you kind of had to be there—but Mandy’s talk works astoundingly well as a purely audio experience. In fact, it’s remarkable how powerful many of this year’s talks are as audio pieces. From Warren’s thoughtful opening words to Cory’s fiery closing salvo, these are talks packed so full of ideas that revisiting them really pays off.
That holds true for previous years as well—James Burke’s talk from two years ago really is a must-listen—but there’s something about this year’s presentations that really comes through in the audio recordings.
Then again, I’m something of a sucker for the spoken word. There’s something about having to use the input from one sensory channel—my ears—to create moving images in my mind, that often results in a more powerful experience than audio and video together.
We often talk about the internet as a revolutionary new medium, and it is. But it is revolutionary in the way that it collapses geographic and temporal distance; we can have instant access to almost any information from almost anywhere in the world. That’s great, but it doesn’t introduce anything fundamentally new to our perception of the world. Instead, the internet accelerates what was already possible.
Even that acceleration is itself part of a longer technological evolution that began with the telegraph—something that Brian drove home in in his talk when he referred to Tom Standage’s excellent book, The Victorian Internet. It’s probably true to say that the telegraph was a more revolutionary technology than the internet.
To find the last technology that may have fundamentally altered how we perceive the world and our place in it, I propose the humble gramophone.
On the face of it, the ability to play back recorded audio doesn’t sound like a particularly startling or world-changing shift in perspective. But as Sarah pointed out in her talk at last year’s dConstruct, the gramophone allowed people to hear, for the first time, the voices of people who aren’t here …including the voices of the dead.
Today we listen to the voices of the dead all the time. We listen to songs being sung by singers long gone. But can you imagine what it must have been like the first time that human beings heard the voices of people who were no longer alive?
There’s something about the power of the human voice—divorced from the moving image—that still gets to me. It’s like slow glass for the soul.
In the final year of her life, Chloe started publishing audio versions of some of her blog posts. I find myself returning to them again and again. I can look at pictures of Chloe, I can re-read her writing, I can even watch video …but there’s something so powerful about just hearing her voice.
I miss her so much.
Tuesday, May 15th, 2012
If you make inaccessible iOS apps, you really only have yourself to blame.
There are also some handy tips here for getting to know VoiceOver.
Tuesday, April 26th, 2011
Voice of the bot-hive
Creating telephone answering systems can be fun as I discovered at History Hack Day when I put together the Huffduffer hotline using the Tropo API. There’s something thrilling about using the human voice as an interface on your loosely joined small pieces. Navigating by literally talking to a machine feels simultaneously retro and sci-fi.
I think there’s a lot of potential for some fun services in this area. What a shame then that the technology has mostly been used for dreary customer service narratives:
Horrific glimpse of a broken future. I sniffed while a voice activated phone menu was being read out and it started from the beginning again.
There’s been a lot of talk lately about injecting personality into web design, often through the tone of voice in the microcopy. When personality is conveyed in the spoken as well as the written word, the effect is even more striking.
Have a listen for yourself by calling:
That’s the number for Customer Service Romance:
What happens when Customer Service bots start getting too smart? What if they start needing help too? How would they use the tools at their disposal to reach out to those they care about? What if they start caring about us a little too much?
The end result is amusing …but also slightly disconcerting. You may find yourself chuckling, but your laughter will be tinged with nervousness.
On the face of it, it’s an amusing little art project. But it’s might also be a glimpse of an impending bot-driven algorithmpocalypse.
Sunday, March 6th, 2011
The Google voicemail transcript, which begins at 11 minutes in, cracked me up.
Monday, January 24th, 2011
The Huffduffer Hotline
After seeing (and hearing) what Brian was doing at History Hack Day, I decided I’d have to have a play with Tropo. Like Twilio, it’s a service that allows you to build voice-activated apps that you call up and talk to.
The API is pretty straightforward and it seems like there’s quite a lot that you can do as a developer before upgrading to a paid account. They’ll also host your code for you, and you have a choice of scripting languages.
At the most basic level, you can send text-to-voice messages:
But you can also give it audio files to play:
Huffduffer has the locations of thousands of audio files, so I thought a voice interface onto Huffduffer’s collection would be fun.
Call +1 202 600 8751 in the US, +44 2035 142722 in the UK, or use Skype. When the nice digital man on the other end picks up the phone and asks you want you want to hear, you can respond with “what’s new”, “what’s popular”, or say a tag like music, science, history, politics, technology, etc.
The script then fetches the latest files with that tag and will go through them with you one by one, asking “Would you like to hear… ?” followed by the title. If you don’t like the sound of it, just say no. When you find something you do want to hear, say yes. It will then start playing and you will be listening to a podcast down a telephone line.
I call it the Huffduffer Hotline. The code is on Github. If you fancy playing around with the Tropo API and want to use Huffduffer’s links to audio files, go ahead. You should find everything you need through the Huffduffer API.
Saturday, January 22nd, 2011
This could be an interesting tool for building a voice or SMS interface onto Huffduffer.
Sunday, September 19th, 2010
An emotionally affecting endorsement of the accessibility features on the iPhone.
Thursday, November 26th, 2009
"This site is intended to be a constantly growing and changing museum for the study and enjoyment of truly terrible video game voice acting in video games from the very first CD system, the Turbografx until the present day."